What Information We Collect
We may collect the following categories of personal data:
a. Personal Identification Data
Full name
Mobile number
Email address
Residential address (optional)
Government-issued ID (for drivers)
Profile photo
Emergency contact (optional)
b. Ride and Service Data
Booking details (pickup/drop-off)
Trip history
Driver or passenger associations
Transaction and payment data
c. Technical Data
IP address
Device and browser type
Location data (with permission)
Cookies and usage logs
Purpose of Data Collection
As per Section 20 of Act 843, we collect your personal data lawfully and for specific purposes, including:
To deliver and improve our transport services
To authenticate and manage passenger and driver accounts
To process payments securely
To enhance user experience and provide customer support
To ensure safety, fraud prevention, and legal compliance
To communicate trip, service, or account-related updates
Legal Basis for Processing
Under Ghanaian law, our legal grounds for processing personal data include:
Consent (where applicable)
Performance of a contract (e.g., booking rides)
Legal obligations (e.g., financial and regulatory reporting)
Legitimate interests (e.g., service improvement, fraud detection)
Data Sharing and Disclosure
We only share data where necessary and in accordance with Act 843:
With drivers or passengers involved in a transaction
With payment processors and affiliated service providers
With law enforcement or regulatory bodies when legally required
With third-party vendors under strict data protection agreements
We do not sell your data to third parties.
Your Data Protection Rights
In accordance with Sections 32–40 of Act 843, you have the right to:
Access your personal data
Request correction of inaccurate data
Object to the processing of your data in certain circumstances
Request deletion of your data (subject to retention policies)
Withdraw consent where processing is based on consent
To exercise these rights, contact support@cassride.com or call 020 219 0429.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse, as required under Section 28 of Act 843.
Data Retention
We retain your data for as long as your account remains active or as needed to comply with legal, regulatory, or operational requirements.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You may disable cookies in your browser settings, but this may affect functionality.
Children’s Privacy
CassRide does not knowingly collect data from persons under the age of 13. If we discover such data, we will delete it promptly.
International Transfers
Where your data is transferred outside Ghana, we ensure such transfers meet the standards required under Section 46 of Act 843, including adequate protection of your privacy rights.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us
For any questions or concerns regarding this Privacy Policy or your data rights, contact:
CassRide Mobility LTD
📍 Rock Library Building, Behind Winneba Lorry Station, Winneba Roundabout, Winneba.
📞 020 219 0429
📧 support@cassride.com